Introduction

Welcome to SAAVA Global (“we,” “our,” or “us”). We are a Hong Kong–based hospitality platform committed to transforming how hotels operate, scale, and succeed. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on the website
  • Express interest in obtaining information about us or our products and services
  • Participate in activities on the website
  • Contact us

This information may include:

  • Name and contact details (email address, phone number)
  • Company name and business information
  • Job title and professional details
  • Billing and payment information
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Clickstream data and browsing patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our hospitality platform services
  • Process transactions and manage your account
  • Send administrative information, updates, and security alerts
  • Respond to your inquiries and provide customer support
  • Improve and optimize our website and services
  • Analyze usage trends and user preferences
  • Send marketing communications (with your consent)
  • Prevent fraudulent transactions and monitor against theft
  • Comply with legal obligations and enforce our terms

How We Share Your Information

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, including:

  • Payment processing
  • Data analytics
  • Email delivery
  • Hosting services
  • Customer relationship management

Business Partners

Hotel partners and industry collaborators when necessary to provide our services, subject to confidentiality agreements.

Legal Requirements

When required by law, regulation, legal process, or governmental request, or to:

  • Enforce our terms and conditions
  • Protect our rights, privacy, safety, or property
  • Investigate potential violations
  • Protect against legal liability

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing your data
  • Portability: Request transfer of your data to another service
  • Objection: Object to our processing of your personal information
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As we are based in Hong Kong and serve clients globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date. You are advised to review this privacy policy periodically for any changes.